Refund policy
Vorp Energy LLC
LIMITED WARRANTY & RETURN POLICY
December 2022
Vorp Energy LLC ("Vorp Energy") will repair or replace any merchandise found to be defective in material or workmanship from the date of shipment from Vorp Energy for the following period of time:
Model/Series Warranty Period
Trailers and Skids 5 Years*
Remote Solar Power Kits 5 Years*
(All warranties will be voided if tamper sticker is peeled back or removed.)
Outdoor UPS Kits 5 Years*
(All warranties will be voided if tamper sticker is peeled back or removed.)
Light Pole Power Tap Kits 5 Years*
(All warranties will be voided if tamper sticker is peeled back or removed.)
Accessories 2 Years*
Batteries 45 Days
* Warranty includes 30 Day New Replacement from date of shipment from the factory. After 30 days, products will either be replaced with a working equivalent or will be repaired.
All products returned to Vorp Energy require a pre-approved Return Merchandise Authorization (RMA) number. Return Shipments without an RMA number marked clearly on the outer packaging will be refused. All products are to be returned in their original carton or a similar package affording an equal degree of protection and shipped freight prepaid to:
Vorp Energy LLC
RMA ID:
4774 S Highway 191
Rexburg, ID 83440
1. 60 Day Advanced Replacement: An RMA Number and a Purchase Order are required for all Advanced Replacement Warranty Product Replacements. Vorp Energy will ship and invoice the Advanced Replacement via ground shipping prepaid to the Purchaser. Purchaser will return the defective product, freight prepaid, and will be issued credit for the defective product only upon arrival of RMA shipment at Vorp Energy, and after appropriate testing is done to ensure the Vorp Energy Warranty has in no way been voided. No rush orders, (orders with an expedited freight method), will be approved for Advanced Replacement unless Purchaser pays for all applicable freight charges.
2. Replacement: Purchaser will return the defective Product, freight prepaid, to Vorp Energy. Upon receipt of the defective product Purchaser will be issued a working equivalent replacement for the defective product only after appropriate testing is done to ensure the Vorp Energy Warranty has in no way been voided. No rush orders, (orders with an expedited freight method), will be approved for Replacement unless Purchaser pays for all applicable freight charges.
3. Warranty Repairs: Purchaser will return the defective Product, freight prepaid, to Vorp Energy. Vorp Energy will return the repaired Product, freight prepaid, to Purchaser via ground shipping. No rush orders, (orders with an expedited freight method), will be approved for Replacement unless Purchaser pays for all applicable freight charges.
4. Non-Warranty Repairs: After the applicable warranty period, purchaser will return the defective Product, freight prepaid, to Vorp Energy. The purchaser must pay all labor and/or parts charges as well as return freight charges, and must issue a PO number to Vorp Energy for such charges before repairs can be made.
5. Credit: An RMA Number is required for all credit returns. Non-defective items, if in original condition and packaging, can be returned within 30 days of purchase and will incur a 25% restocking fee. Non-defective items returned between 30 & 90 days from purchase date will incur a 35% restock fee. Items over 90 days from purchase date or discontinued items are not returnable for credit. All returns will be evaluated upon return and additional fees may be charged based on the condition of products and packaging. Freight costs are not included in any credit issued.
7. Notification of Claims: Warranty Service: If Purchaser believes that the Product is defective in material or workmanship; a written notice (Email, Fax, ect…) with an explanation of the claim shall be given promptly by Purchaser to Vorp Energy. All claims for a warranty must be made within the warranty period. If after investigation Vorp Energy determines that the reported problem is not covered by the warranty, Purchaser shall pay Vorp Energy the cost of investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall extend the warranty period for the entire Product.
8. Exceptions to Limited Warranty: Vorp Energy shall have no liability or obligation to Purchaser with respect to any Product requiring service during the warranty period which is subjected to any of the following: abuse, improper use; negligence, accident, modification, failure of the end-user to follow the operation procedures outlined in the user’s manual, failure of the end-user to follow the maintenance procedures in the service manual for the Product where a schedule is specified for replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Products original identification (trademark, serial number) markings have been defaced, altered, or removed. Vorp Energy excludes used Products which have not been sold by Vorp Energy to the Purchaser. Vorp Energy also excludes from warranty coverage Products located outside of the United States, Canada, and Puerto Rico, and consumable items such as fuses.
9. Proof of Purchase: The Purchaser’s dated bill of sale must be retained to establish warranty eligibility. The warranty period will be determined based on the product's serial number.
Disclaimer of Warranty: The above Vorp Energy Limited Warranty & Return Policy takes effect January 1, 2013. Vorp Energy hereby disclaims and excludes any and all other warranties whether expressed or implied including, but not limited to any and all warranties of perceived performance, expectations, merchantability, or applicability to a specific purpose, need, or requirement.
Limitation on Liability: The liability of Vorp Energy, if any and purchaser's sole and exclusive remedy for damages for any claim of any kind whatsoever, regardless of the legal theory and whether arising in tort or contract, shall not be greater than the actual purchase price of the product with respect to which such claim is made. In no event shall Vorp Energy be liable to purchaser for any special, indirect, incidental, or consequential damages or labor costs of any kind including, but not limited to, compensation, reimbursement or damages on account of the loss of present or prospective profits or for any other reason whatsoever.